Policies

Cancellation Policies

To secure your appointment, a valid credit card, Fountains Day Spa Gift Certificate, or prepayment is required. Since we do not double-book appointments, kindly provide at least 48 hours' notice for cancellations of single services, packages, or multiple services before your scheduled time. We strive to accommodate your scheduling preferences; therefore, all appointments are reserved exclusively for you. If proper notice is not received, a fee equal to 100% of the reserved services will be charged. Exceptions will be made if the appointment can be filled by another client, in which case no charge will be incurred. We appreciate your understanding and cooperation in adhering to our cancellation policy.
If the appointment can be filled, no billing will be made. We appreciate your consideration in honoring our cancellation protocol.
Clients should arrive 15 minutes before their appointment. If you arrive late, your service may be abbreviated.

No Show

If a client forgets or chooses to forgo their appointment, this is considered a no-show.
We will bill for 100% amount of the services reserved.

For Your Peace of Mind

Because we cannot be responsible for lost or damaged personal articles, we suggest you leave your valuables at home.

Gift Certificates

Gift Certificates do not include gratuities.
Gift Certificates expire 1 year from the date of issue, except in the state of California, where they revert to dollar value equivalent after 1 year.
Gift Certificates are non-refundable.
Fountains Gift Certificates for services may be converted to a dollar amount to be used to purchase other treatments or products.
All other Gift Certificates cannot be used to purchase products.
Gift Certificates can not be combined with any other discount or special, unless otherwise stated. Including but not limited to Website offers, email offers, Facebook, and Twitter offers.

Gratuities Policy

Gratuities are always left to the discretion of our clients and should be given to your service provider by cash or personal check.
The customary gratuity is 15% of the service rendered.

Method of Payment

Minimum Age

The minimum age for massage therapy is 18.
For all other services, clients under the age of 18 must either have a parent or guardian present during the service or provide a parental consent form filled out and signed by a parent or guardian before services will be provided.
Such forms will be provided upon request.
You must be 18 years or older to request and pay for spa services.

Medical Conditions

If you have a medical condition that may be worsened by, interfere with, or impact your service of choice, please consult with your doctor before requesting an appointment.
In addition, please let The Fountains Day Spa ® and your service provider know in advance if you have any injury, medical condition or other issue that concerns you or may be inconsistent with having a spa treatment.
If the service provider learns that you have an injury, open sore, cut, lesion, skin or nail infection, or some other medical condition that could be exacerbated by the spa treatment, the service provider may refuse or terminate your treatment with no refund to you.
So, please let us know in advance of any possible condition, injury or issue.

Mothers-to-Be

While all our pre-natal massage therapists have received special training and are experienced in how to gently and safely handle our pregnant clients, we require that you first consult with your doctor before booking these spa treatments.

Purchasing Products or Gift Certificates

You can place an order online or by calling the spa locally 703-549-1990.
All online transactions are secure and will be processed within 24 hours of purchase Tuesday–Sunday.
There may be shipping charges.

Prices are subject to change without notice

Fountains Day Spa